CUSTOMER CARE

All sales are final.

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Special Request:

 

If you have an interest in an item that is not at the store. Please inform the front desk, text 605-501-0833 or message our Facebook page. From there we will quote you on your item and try to get it with in the next one to two weeks! 

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 *REQUESTS OVER $100 DOLLARS REQUIRE 50%NONREFUNDABLE DOWNPAYMENT. *

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Tagging System:

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As reefers research is everything to make sure we have a safe, happy and healthy community inside our aquariums.

We're streamlining that research for you!

Just scan the QR code on each tag to learn about your favorite sea creatures!

Everything from possible tank mates to diet requirements to help you make the best decisions on your new fish or invert!

 

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Acclimation Process:

Step One

 

Dim ambient light and turn aquarium light off. Light can be a source of stress for newly arrived specimens. For their well-being turn off bright aquarium lights and dim ambient lighting.

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Step Two

 

Float your bag. Float the sealed bag in your tank for approximately 15 minutes. This will allow your specimen to acclimate to your tank temp slowly.

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Step Three

 

Empty contents into a container. Gently empty out ALL the contents from bag into clean tub or bucket. Be extra careful when handling sensitive species that cannot be exposed to air. Use appropriately sized container to ensure your secimens are fully submerged. 

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Step Four 

 

Drip Acclimation. Set up a drip line by using airline tubing, creating a syphon and tying a knot 3 inches from the end. Adjust the drop rate by tightening or lessening until approx. 3 drops per second drip into container from tank. Allow water to fill the container until water doubles. This should take about 30 minutes to and hour.

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Step Five

 

Continue Acclimation Process. Once water level doubles remove Half the water contents and allow level to double once again . Suggested acclimation time should be between 1-2 hours. For more sensitive species these same steps can be followed with slower drip rate to reduce stress on the specimen. 

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Step Six

 

Empty Specimen into tank. Using a smaller container scoop out your animal without exposing to air. Gently submerge into your tank and allow fish to swim out or manually place the less mobile specimens in desired locations.